Raytheon Technologies Staff Implementation Coordinator in Annapolis, Maryland
United States of America
HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA
As an Implementation Coordinator your primary focus will be to ensure the accuracy of parameters used to configure aircraft in the ARINCDirect system. You will work directly with new and existing customers, third party service providers, and ARINCDirect sales and technical team members. This job requires being able to work in a team environment. While much of the job involves working on your own, a lot of coordination about the specific work will need to be coordinated through other members of the team.
Ideally, the candidate will work onsite at our facility in Annapolis, MD but working remotely is also a possibility.
Delivers majority of hours worked required in a project
Primary Point of contact in implementation process
Lead discussions with customers regarding their business requirements and provide recommendations
Validating all of the data received on the electronic service order form.
Coordinating with the customer to complete any missing content or invalid content.
Transferring the content of the eSOF into the Customer Account, or making the appropriate changes.
Setup, removal and changes to aircraft configurations
Coordinating with the Technical team on changes to aircraft configurations.
Following detailed checklists provided for most of the operational work.
Any other ad-hoc duties assigned by Management
AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience.
OR In the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required
OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position
Previous experience in a customer facing role is required.
Excellent customer service skills and the a bility to work well with both internal and external customers is necessary.
Excellent organizational skills and attention to detail.
Excellent oral and written communication skills.
Candidate must have PC operating experience in a professional environment, including standard office software and Information Technology, software-based applications.
Ability to work well in a dynamic environment and to anticipate and mitigate issues.
Proficient in English
Experience as a Flight Coordinator, a Flight Dispatcher, or similar aviation operationally related experience is preferred.
Experience in the Aviation industry, preferably in the corporate/business aviation market would be a plus.
Knowledge of the general aviation field and understanding of aircraft flight planning, aircraft performance would be a plus.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Redbrick - Incentives for a Healthy You
Doctor on Demand, virtual doctor visits
Best Doctors, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.