Raytheon Technologies Desktop Support Deputy Team Lead in Arlington, Virginia
Desktop Support Deputy Team Lead
The Desktop Support Deputy Team Lead coordinates the daily activities of Desktop Support Team staff – communicate expectations, train, and mentor staff; address client issues; and interface with clients as needed. The Deputy Lead is expected to be process oriented and accountable for the overall success of the Team.
Additionally, the Deputy Team Lead applies current technologies to the design, development, evaluation and integration of computer information systems and networks to maintain system security. The Desktop Support Team provides quality and professional support to office and field-based users. This position will also deploy and troubleshoot desktops, laptops, operating systems, and applications supported by the Information Technology Team. Involved in a wide range of issues including secure architectures, secure electronic data traffic, network security, information security and privacy. Develops security systems for any manual or automated systems environments.
Location: Arlington, VA
Must have an active and current Top Secret clearance
Must be able to obtain DHS suitability prior to starting employment
Manage Desktop Support team consisting up to 17 employees
Communicate policies, expectations, and feedback to staff
Facilitate a high-performance team environment and employee engagement
Provide performance feedback and corrective action to direct staff
Lead activities of Desktop Support staff to diagnose and resolve client problems
Guide and coordinate projects requiring scheduling
Provide input on process improvements and contribute to the technology road map for the strategic plan
Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards
Provide guidance and training to staff
Evaluate and provide input regarding employee performance
Maintain schedule for a 24x7 365 environment
Experienced hands-on knowledge with the following:
- Experience with Windows OS (Win 7 – Win10)
Experience in Hardware and Software issue relating to PC’s , Monitors, Printers and Scanners
Microsoft Exchange 2010/2016
Microsoft Office 2010 /2016applications
Good working knowledge of network technologies
Well verse in Active Directory on creating accounts, joining Computers to the Domain, creating Printer’s Queues, creating Exchange Mailboxes, Distribution Lists, Security Groups, and External Contacts.
Familiar with VMWare Horizon Client/ VM Cloud Services
Familiar with identifying and resolving basic network issues pertaining to Computer connectivity on the Network.
4+ years related experience supporting Tier 2 Helpdesk services
Experience working with Altiris; HP OpenView is desirable.
Hands-on troubleshooting experience within a LAN/WAN environment.
Good interpersonal skills to interact with customers and team members
Good communication skills to work effectively with team members, support personnel, and clients
Ability to work as part of team or independently.
Required Education (including Major):
8-years’ experience with a Bachelor's degree
A Master’s degree may be substituted for two (2) years of experience
Professional experience may be considered in lieu of a degree (8 additional years of applicable experience)
This position requires either a U.S. Person who is eligible to obtain any required Export Authorization.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.