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Raytheon Technologies Desktop Support Deputy Team Lead in Arlington, Virginia

Desktop Support Deputy Team Lead

Job Description:

The Desktop Support Deputy Team Lead coordinates the daily activities of Desktop Support Team staff – communicate expectations, train, and mentor staff; address client issues; and interface with clients as needed. The Deputy Lead is expected to be process oriented and accountable for the overall success of the Team.

Additionally, the Deputy Team Lead applies current technologies to the design, development, evaluation and integration of computer information systems and networks to maintain system security. The Desktop Support Team provides quality and professional support to office and field-based users. This position will also deploy and troubleshoot desktops, laptops, operating systems, and applications supported by the Information Technology Team. Involved in a wide range of issues including secure architectures, secure electronic data traffic, network security, information security and privacy. Develops security systems for any manual or automated systems environments.

Location: Arlington, VA

CTSp1

Required:

  • Must have an active and current Top Secret clearance

  • Must be able to obtain DHS suitability prior to starting employment

  • Manage Desktop Support team consisting up to 17 employees

  • Communicate policies, expectations, and feedback to staff

  • Facilitate a high-performance team environment and employee engagement

  • Provide performance feedback and corrective action to direct staff

  • Lead activities of Desktop Support staff to diagnose and resolve client problems

  • Guide and coordinate projects requiring scheduling

  • Provide input on process improvements and contribute to the technology road map for the strategic plan

  • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards

  • Provide guidance and training to staff

  • Evaluate and provide input regarding employee performance

  • Maintain schedule for a 24x7 365 environment

    Experienced hands-on knowledge with the following:

    • Experience with Windows OS (Win 7 – Win10)
  • Experience in Hardware and Software issue relating to PC’s , Monitors, Printers and Scanners

  • Microsoft Exchange 2010/2016

  • Microsoft Office 2010 /2016applications

  • Good working knowledge of network technologies

  • Well verse in Active Directory on creating accounts, joining Computers to the Domain, creating Printer’s Queues, creating Exchange Mailboxes, Distribution Lists, Security Groups, and External Contacts.

  • Familiar with VMWare Horizon Client/ VM Cloud Services

  • Familiar with identifying and resolving basic network issues pertaining to Computer connectivity on the Network.

    Desired Skills:

  • 4+ years related experience supporting Tier 2 Helpdesk services

  • Experience working with Altiris; HP OpenView is desirable.

  • Hands-on troubleshooting experience within a LAN/WAN environment.

  • Good interpersonal skills to interact with customers and team members

  • Good communication skills to work effectively with team members, support personnel, and clients

  • Ability to work as part of team or independently.

    Required Education (including Major):

  • 8-years’ experience with a Bachelor's degree

  • A Master’s degree may be substituted for two (2) years of experience

  • Professional experience may be considered in lieu of a degree (8 additional years of applicable experience)

    This position requires either a U.S. Person who is eligible to obtain any required Export Authorization.

    DOMinoRIS

177493

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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