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Raytheon Technologies Manager, HR Ops in Bengaluru, India

Date Posted:





No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India

We are seeking a Manager , HR Ops to work as part of a dynamic team. This is an excellent opportunity for a customer centric individual to assume the role within the Enterprise Services, Raytheon Technologies Corporation corporate organization.

This role will have to provision a consistent, timely, accurate and customer centric HR data administration, contributing to the achievement of the Global hub overall vision and strategy. This role will also coach and support the team to deliver the service in line with the agreed service levels.


  • To put the customer first in our delivery of excellent customer service at all times.

  • Co-ordinate and interact with Business Leaders / subordinate Managers / Supervisors to align with current and the future needs of the business.

  • Acquire in-depth knowledge on the processes, policies, systems, etc.

  • Ensuring all DTPs, Process maps and SWI documentations are maintained up to date.

  • Take ownership of delivering your part in individual and team objectives/KPIs, maintaining a high quality standard, protecting and enhancing the integrity of our brand at all times.

  • Ensure all SLAs/KPIs are met within the agreed tolerance levels for timeliness and quality.

  • Provide guidance to other team members and act as a point of escalation within the team.

  • Provide directions to the team to accomplish their goals.

  • Train and assist with developing new and existing team members.

  • Be a point of escalation within the service and transactional team for complex and critical processing or where particular judgment needs to be applied to achieve solution.

  • Take the lead in the team for effective workload management and supervision of targets.

  • Support the Hub leaders by acting in deputy capacity for the service delivery and transactional admin center responsibilities.

  • Take proactive steps to engage positively with BU HR and leadership for knowledge and relations building of HRSS.

  • Participate in other Hub projects plus ad-hoc in relation to business requirements.

  • Conduct regular 1:1’s and team meetings. Maintain a vibrant and highly engaged team.

  • Ensure adherence to all Company Policies and Procedures and help others understand the policies as needed.

  • Fully comply with all Quality, Environmental Health and Safety directives including but not limited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement (RAMS), and Achieving Competitive Excellence (ACE).

  • Other duties as assigned.

Qualifications & Experience

  • Master’s degree in related discipline (MBA – HR preferred) with 12+ years of relevant global HR Operations experience.

  • 5-6 years in managing a team with good leadership skills.

  • Highly Collaborative.

  • Prior experience in managing high-volume HR transactional requests and data administration.

  • Good knowledge of HR services, processes, procedures relevant to the role. (Hire to Retire).

  • Experience managing data in Workday HRIS systems required.

  • Knowledge on Case Management Tools like ServiceNow.

  • Ability to build strong relationships and excellent written & verbal communication skills.

  • Ability to work effectively in a high-paced and deadline-driven atmosphere.

  • Strong customer relationship management.

  • Good problem solving skills.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Some of our competitive benefits package includes:

Benefits package includes:

  • Transportation facility.

  • Meal coupons

  • Group Term Life Insurance.

  • Group Health Insurance.

  • Group Personal Accident Insurance.

  • Entitled for 22 days of vacation and 7 days of contingency leave annually.

  • Employee scholar programme.

  • Work life balance.

  • Car lease programme.

  • National Pension Scheme

  • LTA

  • Fuel & Maintenance /Driver wages

  • Meal vouchers

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the India)

  • Drug Screen only performed for Operations Positions

    At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

    Apply now and be part of the team that’s redefining aerospace, every day.

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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