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Job Information

Raytheon Technologies Sr. Supervisor, HR Ops in Bengaluru, India

Date Posted:

2021-03-08-08:00

Country:

India

Location:

No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bangalore, Karnataka, India

 To put the customer first in our delivery of excellent customer service at all times Ensuring all DTPs, Process maps and SWI documentations are maintained up to date. Take ownership of delivering your part in individual and team objectives/KPIs, maintaining ahigh quality standard, protecting and enhancing the integrity of our brand at all times. Ensure all SLAs/KPIs are met within the agreed tolerance levels for timeliness and quality. Provide guidance to other team members and act as a point of escalation within the team Train and assist with developing new and existing team members Be a point of escalation within the service and transactional team for complex and criticalprocessing or where particular judgment needs to be applied to achieve solution. Be a subject matter expert for all relevant processes and policies Take the lead in the team for effective workload management and supervision of targets Support the Hub manager by acting in deputy capacity for the service delivery and transactionaladmin center responsibilities Take proactive steps to engage positively with BU HR and leadership for knowledge andrelations building of HRSS Participate in other Hub projects plus ad-hoc in relation to business requirements. Conduct regular 1:1’s and team meetings with the team. Maintain a vibrant and engaged team. Ensure adherence to all Company Policies and Procedures and help others understand thepolicies as needed. Fully comply with all Quality, Environmental Health and Safety directives including but notlimited to PPE, Accident Reporting, Cardinal Rules, Risk Assessment Method Statement (RAMS),and Achieving Competitive Excellence (ACE).

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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