Raytheon Technologies Customer Account Management Intern (Summer 2021) in Burnsville, Minnesota
United States of America
HMN01: S&IS (Sensors) - Burnsville 14300 Judicial Rd, Burnsville, MN, 55306 USA
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
US Citizenship is required.
Requires a High School Diploma or equivalent and student must be pursuing a Bachelor's or advanced degree in an applicable discipline.
This position is for a growing professional in Customer Service, who works well both independently and as part of a team. The ideal candidate has a can-do attitude, excellent follow-through, and executes tasks in a timely manner to drive maximum external (customer) and internal (Collins) impact. Resolves inquiries, analyzes data to determine trends, and makes recommendations further optimize processes to improve Customer Service management and delivery. Escalates complex issues to management. Primary Responsibilities:
Support Customer Account Management team (including Commercial and Military/Engines OEM groups) in a number of areas (including but not limited to): Order entry/management, S&OP demand requests, Quality Escape returns, and other customer escalations.
Manage or assist with scorecard roll-up, and work with Customer Account Manager group on improvement plans for actions identified.
Review and analyze business reports for required actions or updates.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.