Raytheon Technologies ALM Support Technician in Cedar Rapids, Iowa
United States of America
HIA32: Cedar Rapids, IA 400 Collins Rd NE
, Cedar Rapids, IA, 52498-0505 USA
We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way – the right way – to achieve what others can only dream of.Role Overview
Become part of an exciting directorate within the Mission Systems Engineering & Technology (E&T) Organization. The Applications and Infrastructure Services pillar is seeking exceptional technical talent and proven customer service to deliver service-oriented capabilities, foster a collaborative learning culture, and fuel high quality customer interactions and solutions.
Collins Aerospace Applications & Infrastructure Services is at the forefront of providing state-of-the-art solutions that dramatically increase Collins Aerospace Mission Systems Engineering productivity and effectiveness. Our recognized success has been based on the friendly, informal, and highly-cooperative team environment we've put in place, as well as across-the-board depth of talent. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand, enabling our world to keep moving and stay connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.
The Mission Systems Engineering Applications Support team is seeking a Software Technician with a passion for problem solving and satisfying customers! A successful candidate should enjoy working in a fast-paced environment and be eager to learn new skills and take on challenges outside their comfort zone! A candidate in this role will work on a cross functional team that supports our Engineering customers across Collins Aerospace as they seek to deliver quality solutions to our government customers.
Utilizing the support request system to receive, diagnose, and resolve issues related to engineering applications
Assisting in migration efforts
Managing support request backlog
Coordinating support priorities with other team members to ensure timely resolution of issues
Engaging and teaming with other roles within the team to fully resolve complex issues
Performing release testing for new versions of tools
Authoring and editing wiki articles to increase the value and accuracy of the tools knowledge base
Gathering and processing metrics, and performing other related duties as required
Delivering tool-related training and demonstrations to increase awareness and understanding within the user community
Customer service in an enterprise environment
Able to navigate / troubleshoot computer operating systems, security, and productivity tool issues
Common computer applications (Microsoft Office, Google Apps for Business, MS Edge & IE, Google Chrome, and collaboration tools such as Zoom, Google Hangouts, etc)
Enterprise computer environments (storage & file shares, account management, group policy, and networking)
Above average knowledge of principle of least privilege, access permissions, data/user security roles and responsibility definition
Engineering tools knowledge such as; Jira, Confluence, Jama, Subversion, and DOORS (preferred but not required)
A+ and/or Network+ certification (preferred but not required)
Security+ certification (preferred but not required)
This position requires an HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
This position requires you to work in a restricted facility requiring US citizenship.
Ability to obtain a government security clearance
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Redbrick - Incentives for a Healthy You
Doctor on Demand, virtual doctor visits
Best Doctors, second opinion program
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.