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Raytheon Technologies ALM Support Technician in Cedar Rapids, Iowa

Date Posted:



United States of America


HIA32: Cedar Rapids, IA 400 Collins Rd NE

, Cedar Rapids, IA, 52498-0505 USA

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity. A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way – the right way – to achieve what others can only dream of.Role Overview

Become part of an exciting directorate within the Mission Systems Engineering & Technology (E&T) Organization. The Applications and Infrastructure Services pillar is seeking exceptional technical talent and proven customer service to deliver service-oriented capabilities, foster a collaborative learning culture, and fuel high quality customer interactions and solutions.

Collins Aerospace Applications & Infrastructure Services is at the forefront of providing state-of-the-art solutions that dramatically increase Collins Aerospace Mission Systems Engineering productivity and effectiveness. Our recognized success has been based on the friendly, informal, and highly-cooperative team environment we've put in place, as well as across-the-board depth of talent. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand, enabling our world to keep moving and stay connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

The Mission Systems Engineering Applications Support team is seeking a Software Technician with a passion for problem solving and satisfying customers! A successful candidate should enjoy working in a fast-paced environment and be eager to learn new skills and take on challenges outside their comfort zone! A candidate in this role will work on a cross functional team that supports our Engineering customers across Collins Aerospace as they seek to deliver quality solutions to our government customers.

Primary Responsibilities:

  • Utilizing the support request system to receive, diagnose, and resolve issues related to engineering applications

  • Assisting in migration efforts

  • Managing support request backlog

  • Coordinating support priorities with other team members to ensure timely resolution of issues

  • Engaging and teaming with other roles within the team to fully resolve complex issues

  • Performing release testing for new versions of tools

  • Authoring and editing wiki articles to increase the value and accuracy of the tools knowledge base

  • Gathering and processing metrics, and performing other related duties as required

  • Delivering tool-related training and demonstrations to increase awareness and understanding within the user community

QualificationsPreferred Qualifications:

  • Customer service in an enterprise environment

  • Able to navigate / troubleshoot computer operating systems, security, and productivity tool issues

  • Common computer applications (Microsoft Office, Google Apps for Business, MS Edge & IE, Google Chrome, and collaboration tools such as Zoom, Google Hangouts, etc)

  • Enterprise computer environments (storage & file shares, account management, group policy, and networking)

  • Above average knowledge of principle of least privilege, access permissions, data/user security roles and responsibility definition

  • Engineering tools knowledge such as; Jira, Confluence, Jama, Subversion, and DOORS (preferred but not required)

  • A+ and/or Network+ certification (preferred but not required)

  • Security+ certification (preferred but not required)

Basic Qualifications:

  • This position requires an HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience. In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

  • This position requires you to work in a restricted facility requiring US citizenship.

  • Ability to obtain a government security clearance

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more!

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.