Raytheon Technologies Sr Mgr, Product Support in Cedar Rapids, Iowa
United States of America
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
This position manages a team of experienced technical professionals in Product Support for Avionics products. Responsible for product support planning, modification campaign planning and execution, product performance metrics and analysis, supporting root cause identification issue resolution, and product warranty analysis. Acts as a Voice of the Customer for the business to drive issue resolution.
Owns the execution of long-term strategy and operational direction, establishment and execution of short- to medium-term operational plans for the Product Support team. Liaises with senior management to ensure that customer support strategies and activities are integrated with business unit and organization objectives.
Performs cadences addressing and resolving customer issues and driving towards improved product performance. Problems faced are often complex and require extensive investigation and analysis; requires the ability to effectively communicate technical issues and influence others. Implements continuous improvement initiatives for Product and Technical Service processes to ensure maximum effectiveness and efficiency.
A key aspect of this role is the selection, development and evaluation of personnel to ensure efficient operation of the department. This includes workforce planning and organizational development initiatives such as: Talent Management, Performance Management, Change Management and Training to ensure operational excellence and the development of staff skills, team building and professionalism.
Leads product support planning process and manages execution of procedures to ensure business objectives are met
Prioritizes resources to ensure cost effectiveness and coordination of activities
Creates and defines goals for product support, monitors performance metrics to ensure productivity targets are achieved
Reviews analyzed data, consolidates the results and presents complex analysis to stakeholders to improve product and technical support
Handles complex customer matters with high profile customers and coordinates for issue resolution to satisfy customer requirements
Coordinates with Customer Support representatives to identify support planning needs
Accountable for export regulation compliance within the department
Must be a U.S. Person/Permanent Resident “Green Card” holder
Bachelor’s degree and 10 years of prior relevant experience OR
Advanced Degree in a related field and minimum 7 years’ experience OR
In absence of a degree, 14 years of relevant experience is required
Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws / regulations.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Redbrick - Incentives for a Healthy You
Doctor on Demand, virtual doctor visits
Best Doctors, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.