Raytheon Technologies Cyber Software Engineer in Chantilly, Virginia
Raytheon is seeking a cleared Software Engineer to support the customer on a prime program in Chantilly, VA.
•Handling customer technical support cases through internal ticketing system, instant messaging, phone, and email submissions
•Escalating tickets to software and systems engineers as needed
•Creating bug tickets and new feature requests on behalf of users
•Updating the organization support website with knowledgebase articles and frequently asked questions.
•Providing application functional training to customers
•Providing web design assistance to customers
•Assisting software and system engineers by testing application changes
•Providing graphic design support to the Program Manager on briefings, internal communications, and marketing materials
Qualifications and Education:
•Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools
•Understanding of UX/UI (user experience/user interface) design
•Experience working with any of the following web applications: WordPress, MediaWiki, PHPBB
•Experience in collecting user requirements and translating those into design and development tasks
•Understanding of USG Accessibility Standards (Section 508)
•Experience working in an Agile development environment
•Excellent written and verbal communication skills
•Superior problem-solving skills
•Ability to learn quickly and work independently or as part of a team
•Proficient understanding of cross-browser compatibility issues
•Adaptable and willing to learn new technologies
•Bachelor's degree in Computer Science and a related field to include a minimum of two (2) years of relevant experience OR a total of ten (10) years of related experience in lieu of bachelor's degree.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.