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Raytheon Technologies Product Strategist, Service Design in Charlotte, North Carolina

Date Posted:



United States of America


HNC11: UTAS Headquarters (GR) 2730 West Tyvola Road, Charlotte, NC, 28217 USA

We are seeking a highly motivated Product Strategist to join our Digital Technology team. Our team is focused on delivering a portfolio of enterprise digital services that provide re-usable capabilities for teams to more rapidly create and implement digital solutions that are modern, secure, consistent and scalable.

You will have the opportunity to directly impact the next generation of Collins digital products and services. As a product strategist, your main objective will be to help the organization understand unmet needs of our enterprise users, quantify their value and develop strategies to maximize the impact re-usable technology can have across the enterprise.

In close partnership with our UX Research & Service Design teams, you will conduct research, analyze data and prepare polished and easy to understand recommendations for executive leadership on where to invest, how increase service adoption and improve the experience for our internal and external customers. You’ll play a key role in service design, addressing pain points with existing service delivery and identifying new and innovative ways to support our users at scale.

In addition, you’ll be responsible for coordinating with multiple product managers and service owners from infrastructure, security, data and applications to ensure roadmaps are aligned to deliver high priority use cases and advocate on behalf of our users for the best possible experience.

Reporting to the Associate Director of Product Management, the successful candidate will be highly collaborative, technically savvy, and passionate about delivering impactful user experiences to customers.  This individual can sit at any Collins Aerospace domestic location or remote.

Primary Responsibilities:

  • Assess the current state, exploring pain points and strengths of existing service delivery methods and recommend changes to improve the experience and increase adoption

  • Develop a playbook for Enterprise Service Delivery that drives consistency and allows teams to be self-sufficient in rolling out new services

  • Facilitate roadmap coordination across multiple product teams

  • Drive excellence in service and product delivery by coaching and mentoring teams with best practices and always advocate for the user

  • Leverage industry, market and technology trends to inform product definition and share with working teams and business units

  • Define and clearly communicate product roadmaps, KPIs, and measures of product success to stakeholders

  • Support product innovation by analyzing usage metrics and continuously improving upon the user experience and product releases

    Basic Qualifications:

  • Bachelor’s degree and 8 years of prior relevant experience OR Advanced Degree in a related field and minimum 5 years experience OR In absence of a degree, 12 years of relevant experience is required

  • Must be a U.S. Person/Permanent Resident “Green Card” holder.

  • Must be willing and able to travel 10% of the time.

  • Familiarity with Agile software delivery practices and expectations.

  • Demonstrated experience with data driven decision making, including competence with market intelligence, competitive assessment, revenue analysis, and usage metrics.

  • Demonstrated experience with data driven decision making, including competence with market intelligence, competitive assessment, revenue analysis, and usage metrics.

  • Demonstrated capability to make timely prioritization decisions to ensure projects meet critical business needs and timelines

  • Demonstrated experience in full product lifecycle management, from concept, to market identification/validation, product definition, development, market release, and adoption.

  • Ability to communicate clearly and effectively to influence multi-disciplinary teams and develop strong partnerships across functions to drive measurable operational results.

  • Possess strong interpersonal skills to interact effectively at all levels within the company

  • Ability to excel in a fast-paced and entrepreneurial environment with high degree of autonomy and accountability.

  • Ideal candidate is a collaborative, detail oriented, reliable individual who strives to deliver the highest quality products.

Preferred Qualifications:

  • Experience with design thinking, aerospace, and/or data science products a plus.

  • Experience with Service Design strongly desired

  • Experience working in an enterprise technology organization preferred

  • Experience with Azure, AWS, GCP, or Other cloud offerings a plus.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick – Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program and more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.