Raytheon Technologies Project Engineer, Airbus Aftermarket in Chula Vista, California
United States of America
HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA
Collins Aerospace is looking for a Project Engineer, Airbus Aftermarket who will have total responsibility and accountability for the program's overall in-service success as measured in all terms and requirements of the Product Support Agreement (PSA) contract, the business success as measured by senior management, and the measure of customer satisfaction. You will have key interface with OEM Airframers and/or engine manufacturer from an in-service perspective and supports end-use operator relationships in conjunction with Field Service Representatives and Customer Support Managers. In addition, you will play a leadership role for all Entry Into Service (EIS) or Out-of-production OOP activities and Fleet Management Planning, and in coordination with the OEM Program Manager, creates and communicates corrective action plans for in-service issues and drives closure of customer technical issues.Primary Responsibilities
Program leadership and communication.
Customer and internal management single point of contact for In-Service Issues.
Drive Issue resolution with OEM Program Office and Customer Service Management.
Drive improvements to Customer Scorecards, Key Performance Metrics & Implement and execute standard work.
Program Issue Resolution.
Ensure technical issues are assessed in a timely manner and incorporated into the AMTS Technical Issues database, as applicable.
Ensure appropriate action plans are created; drive to closure.
Understand supply chain concerns, escalate to appropriate function area for action, drive closure.
Identification of significant product performance changes and creation of appropriate resolution plans.
Work with applicable functions for closure of customer warranty disputes
Ensure PSA contractual compliance.
Understand cost of ownership concerns, provide acceptable fleet and/or customer management plan.
Program Control and Monitoring.
Manage Aftermarket Risk / Opportunities.
Monitor customer satisfaction and proactively identify areas of improvement opportunity.
Program Reviews and Reporting.
Periodic Internal and external progress / status reports.
Support Operator Conferences.
Provide status on significant event.
Bachelor’s degree and 5 years of prior relevant experience OR
Advanced Degree in a related field and minimum 3 years experience OR
In absence of a degree, 9 years of relevant experience is required
Must be a U.S. Person/Permanent Resident “Green Card” holder
Able to communicate and make presentations to senior level leadership
Able to travel up to 20% domestically and internationally when circumstances permit
Familiar with Continuous Improvement Tools
Experience reviewing engineering drawings
Customer Service interaction experience with internal and/or external clients
Experience working in manufacturing environment
Knowledge of Lean, Six Sigma, ACE or CORE
Experience with MS Projects
Ability to take direction and come back with solid results/solutions.
Ability to manage daily tasks and meet timelines.
Ability to focus on results.
Ability to adapt quickly to changes or restructure of priorities
The candidate must be able to work in a high paced highly matrixed environment.
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Employee Scholar Program, tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Incentives for a Healthy You
Bright Horizons, back-up child / elder care and college coach resources
Doctor on Demand, virtual doctor visits
Teladoc Medical Experts, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.