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Raytheon Technologies MS Dynamics Business Analyst - Remote in East Hartford, Connecticut

Pratt & Whitney is working to, once again, transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We’ve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. * Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

*Note: Hybrid and remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

DEPARTMENT OVERVIEW

Pratt & Whitney, Commercial Engines/Aftermarket Customer Service team is seeking a Digital Project Development Analyst to define and provide innovative service solutions to our commercial customers. Within Customer Support, the Digital Projects team is responsible for business management of MS Dynamics as a CRM tool, which is a web application which provides customer access to Commercial Business Operations (CBO) files and processes.

KEY RESPONSIBILITIES

  • Be part of a team and eventually lead projects and continuous improvement initiatives with our digital tools.

  • Coordinate with the business and DT to support customers with many internal and external applications such as sales, field support, engine leasing, accessing technical publications, collaboration site, etc.

  • Manage multiple projects from design, acceptance testing, training and deployment ensuring on time delivery

  • Establish sustainable level 2 support for web applications

  • Support customers with access, registration and general usage of web application

  • Support of the company setup, portal uploads, landing pages and analytics on the portal

  • Responsible for maintaining system and data governance

  • Utilize CORE (Customer Oriented Results and Excellence), previously ACE (Achieving Competitive Excellence), tools to identify trends in order to find root cause and implement corrective actions

BASIC QUALIFICATIONS

  • Bachelor’s degree in the STEM field or Computer Software related

  • US Citizenship required due to government contracts

  • Fluent in English (written/verbal)

PREFERRED QUALIFICATIONS

  • Master’s degree is a plus

  • Experience with web applications and knowledge of customer services principle and practices

  • Agile and SCRUM experience for project implementations

  • Experience with portal solutions in a Microsoft environment, MS Dynamics and Power BI a plus

  • Data management experience and knowledge of computer systems and databases

  • Additional technical skills SQL, JavaScript, HTML and Microsoft SQL/CRM a plus

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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