Raytheon Technologies Senior Technical Support Specialist in East Hartford, Connecticut
United States of America
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Pratt & Whitney is working to, once again, transform the future of flight—designing building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So- calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Where the difference you make is on display every day. Just look up.
Are you ready to go beyond?
The Secure Computing Digital Technology team is looking for a motivated Senior Technical Support Specialist to work within our Client Services group. You’ll support other Pratt & Whitney employees, while working with a dedicated team of IT architects, system administrators, and support professionals to deploy and manage technology that meet the strict requirements of our internal customers and the United States Government.
In this role, responsibilities may include:
Resolution of help desk tickets, break-fix activities, and triaging security-related incidents
Hands-on management of desktop support activities to include - imaging, hardware and software troubleshooting, hardware deployment and refresh
Development, maintenance, and usage of standard work and documentation
Assist in the vulnerability patch management program to include deployment, reporting, and validation
Creation and maintenance of user accounts
Maintenance of antivirus software and definition updates
Hands-on printer management, including configuring print queues and ports, troubleshooting, and deployment
Frontline help desk support
Individual contributor for large projects
- Bachelor’s Degree preferred. Preferred fields are Computer Science, IT, or MIS
5 or more years of experience in an IT support role
US Citizenship (Due to program requirements)
Ability/desire to obtain and maintain US security clearance at the Secret or Top Secret level
Obtain (within 6 months of hire) and maintain DoD-recognized cybersecurity baseline certifications such as Security+
Experience with Microsoft Windows 10, OS imaging, installation, configuration, and support & troubleshooting
Full understanding of MS Office Suite including Outlook, PowerPoint, Visio and Skype from an installation, configuration and troubleshooting perspective
Experience with administration of Windows and Linux systems
Good time management skills
Ability to work independently
Active Secret or Top-Secret Security Clearance
DoD 8570.01 IAT Level II Certification - ex. Security+, CySA+
Experience with RMF, JSIG, DAAPM, NIST SP 800-53, NIST SP 800-171, CNSSI 1253
Familiarity with security hardening guides & tools (DISA STIGs/SCAP)
Experience in application installation and support
General networking knowledge, including TCP/IP, DHCP, and DNS
Familiarity with VOIP technology for phone support
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.