Raytheon Technologies EDX Support Analyst in Farmington, Connecticut
United States of America
UT10: 10 Farm Springs 10 Farm Springs Road, Farmington, CT, 06032 USA
Raytheon Technologies Corporation
Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.
To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The EDX Support analyst will be responsible for providing IT support and guidance to our Digital Accelerator community (including executive users) through all methods of contact and ensure those inquiries are resolved completely and promptly. These include, but are not limited to, working through requests on collaboration platforms such as Microsoft Teams, Slack, and Service Now. The desired candidate is expected to work with IT leadership to develop, maintain, and document standards for troubleshooting and support. Additionally, the candidate should display a high comfort level to communicate, coordinate, and provide oversight to operational activities including technology refresh and key supplier support services for the Digital Accelerator. This role will report to the Executive Support Services lead and will require an onsite/remote presence. The role may require travel to support offsite events as needed.
Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge.
Excellent interpersonal, verbal, and written communication skills
Ability to work on multiple tasks and independently, as well as work collaboratively with teams, some of which may be geographically distributed
Initiative and ability to quickly acquire knowledge
Must be proactive and results driven
Strong understanding of mobile devices and application functionality as it pertains to the following smartphones: iOS and Android
Strong experience with Windows and Apple operating systems, including troubleshooting and configuration.
Experience troubleshooting Office 365 applications and configuration.
ITIL Foundations, A+, MCSE, or other technical and professional certifications desired.
Demonstrated experience in service-focused technical environment.
Demonstrated strong customer service skills
- Typically requires a University Degree or equivalent experience and a minimum 5 years of experience, or an Advanced Degree and a minimum 3 years experience.
Work Authorization: US Citizen or US Permanent Resident Required
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.