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Job Information

Raytheon Technologies Customer Service Representative in Foley, Alabama

Date Posted:

2021-11-12-08:00

Country:

United States of America

Location:

HAL11: Aerostructures-AL Srv Ctr 1300 West Fern Ave, Foley, AL, 36535 USA

Collins Aerospace is looking for a Customer Service Representative to support the aircraft maintenance, repair, and overhaul business that services many of the world's largest airlines and corporations. This professional will ensure initiatives and customer issues are addressed in a timely and efficient manner. They will confer with customers by telephone or electronically to provide information about organizational products or services, discuss customer accounts, and obtain or address customer complaints.

Responsibilities

  • Responds to call or emails to customers to provide follow-up on inquiries.

  • Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.

  • Provides references to customers to publications of materials and secondary sources of information.

  • Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.

  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

  • May promote products/services to ensure business targets are met.

  • May provide after-sales support for client contracts to ensure customers satisfactions are met.

  • Performs duties related to overall customer service.

  • Provides support to sales team with regard to customer concerns.

  • Coordinates with sales reps to identify inside sales opportunities.

  • Serves as customer interface on product status and delivery.

  • May manage or work in call center for customer support.

  • Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.

  • Consistently documents customer service needs to identify patterns and maintain quality.

Basic Qualifications

  • Bachelor's degree and 2 years of prior and relevant experience Or in absence of a degree, 6 years of relevant experience is required.

  • Must be a U.S. Person/Permanent Resident “Green Card” holder.

  • Able and willing to work varying shifts, including but not limited to nights, weekends, holidays, rotating shifts, and overtime as required.

Preferred Qualifications

  • SAP Experience.

  • Aerospace experience.

  • Business-to-business Customer Service experience.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Employee Scholar Program, tuition reimbursement program

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Incentives for a Healthy You

  • Bright Horizons, back-up child / elder care and college coach resources

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Teladoc Medical Experts, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.).

  • Drug Screen only performed on re-hires who have been gone for more than 1 year.

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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