Raytheon Technologies Eng II, Systems Engrg in Fulton, Maryland
At Raytheon Missiles & Defense, by combining our vast resources and investments, we are able to dedicate ourselves to solving mission-level vs. product-level customer challenges – together we can anticipate more, move faster and make a bigger impact on the big picture.
Raytheon Solipsys, a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX). Join a team responsible for providing worldwide, around-the-clock technical support to our external customers with deployed Raytheon Solipsys C4I software solutions in development, operations and testing/training support facilities; as well our internal customers. This position is located onsite in Fulton, MD
Responsibilities to Anticipate:
Providing real-time technical support to troubleshoot, investigate and resolve customer support issues ranging in scope from configuration and usage questions to complex software/system/network failures.
Analyzing reported issues and failures to determine root cause and recommend corrective actions in concert with Engineering and Information Technology (IT) personnel.
Developing and maintaining customer and program profiles to support issue resolution and maintain an authoritative repository for the customer’s/program’s system baselines.
Reviewing/maintaining product user documentation for technical accuracy and usability.
Establishing and administering online customer-specific support sites.
Conducting software product vulnerability assessments and associated resolution in accordance with established DoD Risk Management Framework (RMF) requirements.
Collaborating with program and product engineering staff on the development, verification and execution of integration and test procedures across the Solipsys program and product portfolios.
Developing, maintaining product training materials and resources and conduct presentation of same to domestic, DoD and international customers.
Performing administrative and configuration management duties associated with issue resolution, training, logistics support, and product sales for deployed customer installations.
Must have the ability to obtain and maintain a DoD Secret Clearance.
This position requires the ability to work shifts, weekends, and holidays.
Conducting and supporting the initial installation and training for delivered C4I solutions.
Capped relocation is available.
This position can be a G07 or a G08, based on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position. Four years experience is required for a G08.
Qualifications You Must Have:
Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM)
Two years’ experience in full life cycle technical support beginning with initial site software installation and debugging through system retirement.
Experience in using, configuring and administering Microsoft Windows and/or Unix operating system environments.
Experience providing local and remote customer service center real-time technical customer support operations.
Experience in complex system’s troubleshooting techniques.
U.S. Citizenship is required as this position needs an active U.S. Security Clearance within 12 months.
Qualifications We Value:
Demonstrated skills developing and providing training on DoD C2/C4I systems.
Experience with the operations and maintenance of military Tactical Data Link Systems such as Link 16.
Experience with software Vulnerability Assessments and resolution, preferably under the DOD Risk Management Framework (RMF) environment.
Experience in the operation and maintenance of military Tactical Data Link systems.
Experience with relational and geospatial database development, configuration, troubleshooting, and support including experience with database servers such as: Oracle and PostgreSQL. This also includes experience with NoSQL databases.
Ability to debug and test software products as necessary.
Ability to work with customers to provide training, demonstrations, and technical guidance.
Strong oral & written communication skills & proven leadership skills.
Ability to use Microsoft Office desktop applications of MS-Office, MS-Visio, and Jira Service Desk.
Active Secret clearance or higher clearance
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.