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Job Information

Raytheon Technologies Customer Account Administrator in Lenexa, Kansas

Date Posted:



United States of America


HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

Our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers.

Job Summary

Reporting to the Manager of Customer Accounts, the Customer Accounts Administrator performs activities concerned with complex customer pricing proposals, contracts, orders, inquiries and/or complaints. Incumbents utilize knowledge of products, product availability, sales territories, and individual customers to provide a key communication to the customer.


Primary Responsibilities

  • Following general instructions, with some discretion as to work details, coordinates assigned activities involved in accepting, monitoring and performing contracts and subcontracts between company and customers.

  • Gathers a variety of pre-award pricing & information for analysis prior to contract agreement.

  • Participates in pre-contract discussions and prepares contract documents and content.

  • Analyzes contract documents to determine contractual obligations, preparing recommendations regarding modifications and terms of acceptance.

  • Monitors company performance on contractual obligations and contract termination activities.

  • Oversees the review of incoming contracts and modifications for conformance to original proposals.

  • Gathers information and prepares reports on contract compliance status, identifying deviations and recommending action.

  • Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.

  • May review pertinent governmental procurement regulations and commercial contract practice trends.

  • Makes special studies, investigations and analyses and prepares related reports.

  • Interacts with Sales, Supply Chain/Logistics, Production and Philippines staff, daily.

  • Researches and obtains resolution of a variety of customer complaints and issues.

  • Performs other related duties as required.

    Basic Qualifications

  • Bachelor’s degree from an accredited university and 2+ years of customer accounts experience OR

  • Advanced degree from an accredited university and 1+ year of customer account experience OR

  • In the absence of a degree, 6+ years of customer account experience is required.

    Preferred Qualifications

  • Superior organizational skills

  • Strong sense of urgency and ability to prioritize competing tasks

  • Exceptional written and oral communication skills

  • Able to anticipate needs and shows initiative

  • Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

  • Aerospace industry experience, preferred

  • Project Management experience working in cross functional teams, preferred

  • Engineering or technical background, preferred

    Collins Aerospace Diversity & Inclusion Statement

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Summary of Benefits:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.