Raytheon Technologies Avionics Connectivity Support Specialist -- Remote Night Shift in Maryland
United States of America
HMD99: Field Office - MD Remote Location, Remote City, MD, 06032 USA
Aircraft Connectivity Support (ACS) is searching for a Product Support Specialist to join our team. The Avionics Connectivity Support Specialist will engage with end-user customers, connected business unit product managers and departments, Original Equipment Manufacturers (OEMs), as well as service providers and hardware teams regarding the troubleshooting, issue handling, resolution of Aircraft communication services for both Business and Commercial Aviation Industries.
The candidate will be responsible for providing avionics, aircraft, and systems troubleshooting support to existing customers. You will also use your extraordinary customer service skills to provide training and support to newly added customers by articulating reference material to both technical and non-technical individuals. You will also work with system and software engineering on product enhancements and new product testing with product line managers.
Other duties include, but are not limited to:
Providing remote technical guidance for all ARINCDirect products and services, including flight planning, weather, flight deck, and cabin communications systems. Support for avionics systems includes VHF datalink, Inmarsat and Iridium data, voice, and internet services.
Providing avionics configuration support, troubleshooting support, and comprehensive training on the use of service applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments.
Gathering regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other IMS staff, and respective internal business units. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancement requirements.
Collaborate with implementation and sales teams concerning the activation/commissioning processes; as needed for troubleshooting. Configure, test, and occasionally train others for services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, ViaSat Broadband Services, Inmarsat including Classic Aero Services, Swift Broadband, and Jet ConneX.
Bachelor’s degree and 5 years of prior relevant experience OR
Advanced Degree in a related field and minimum 3 years experience OR
In absence of a degree, 9 years of relevant experience is required
Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
Must be a U.S. Person/Permanent Resident “Green Card” holder
Five (5) or more years of Aircraft avionics experience is required including but not limited to avionics installations, wiring installations, schematics interpretation, avionics programming to include ACARS and SATCOM Systems.
Working knowledge of aircraft communications, including but not limited to, ACARS and SATCOM systems in both the flight deck and cabin environments is required.
Motivated self-starter with problem-solving talent, the applicant must be able to self-manage and work independently, as well with a team.
Candidate must have excellent communication, interpersonal skills, and the ability to prepare and present technical reports and briefings in a clear and concise manner to internal and external customers.
Detail-oriented, highly organized with the ability to work on multiple tasks and activities simultaneously, prioritizing work as needed
Ability to work well in a dynamic environment and to anticipate and mitigate problems. Must have excellent conflict resolution and troubleshooting skills.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.