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Raytheon Technologies Senior Operations Manager, Hot Section Module Center (Onsite) in Middletown, New York

Date Posted:



United States of America


PW177: Advanced Coating Technologies 60 Turner Dr, Suite 1, Middletown, NY, 10941 USA

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We’ve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment.* Please consider the following role type definitions as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

  • Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

  • Remote: Employees who are working in Remote roles will work primarily offsite (from home).

    Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

    Where the difference you make is on display every day. Just look up.

    Are you ready to go beyond?

*Note: Hybrid and remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

Pratt and Whitney ACT, a business unit within the Hot Section Module Center (HSMC), is seeking a highly talented and motivated Operations manager to lead the Operations team, as well as maintaining high levels of employee engagement across the organization. This position will require limited travel up to 10%.

Key Responsibilities:

  • Management of nine salary supervisors, and approximately 180 hourly production workers across multiple shifts and to develop the manufacturing processes, procedures and training to ensure operational performance targets are achieved

  • Responsible for successful production, scheduling and quality performance of skilled manufacturing operations of thermal barrier coatings

  • Accurately plan and allocate resources, materials and scheduling of equipment for maximum utilization of production facility and personnel

  • Establishment of the physical layout of machinery, and creating the most efficient sequence of operation and flow

  • Accountable for budget, staffing, business and operational results with a customer interface and focus to achieve on time delivery and highest quality, while complying and fully supporting EH&S policies by continually enhancing safety throughout facility

  • Ensure proper training for all production personnel and actively promote ethics-based business culture throughout facility

  • Actively contribute as part of the leadership team for the site to support growth and lead the direction of overall business

  • Lead active daily use of CORE as our operating system to deliver the benefits to customers, and employees

  • Foster open communication and fully support Raytheon Technologies (RTX) compliance

Successful individuals will:

  • Provide leadership and direction with emphasis on team building

  • Be able to communicate effectively, have strong strategic leadership and business acumen

  • Delegate effectively to develop personnel and balance the workload

  • Establish standards and expectations for work effort and performance for subordinates

  • Give constant feedback on performance to those standards

  • Effectively coach employees to improve performance when needed

  • Excel at forward-thinking and ensure the entire business is customer focused enabling it to meet the demands of a difficult manufacturing environment

  • Effectively communicate with other personnel and customers to ensure customer satisfaction

  • Communicate to peers the requirements that support processes to ensure smooth production flow

  • Establish work schedules taking into account customer requirements, resource availability, and other priorities

Basic Qualifications:

  • BA/BS business or engineering degree required with 5+ years’ experience working in a manufacturing environment

  • Operational management experience

  • Experience in Manufacturing, Set-up Reduction, Total Productive Maintenance and Mistake Proofing

  • U.S. Citizenship required due to government contracts

Preferred Qualifications:

  • MBA or MS Degree in Engineering preferred

  • Understanding of Lean Manufacturing principles, experience with Kaizen events or experience with a continuous improvement program (CORE); Value Stream Mapping, 5S - Workplace Organization, Continuous Flow

  • Highly motivated individual who enjoys operating in a dynamic environment and who enjoys the challenges of process improvement and “lean” manufacturing initiatives.

  • Success working in a high energy and fast paced manufacturing

  • Superior written and oral communication skills and demonstrated leadership skills required.

  • Highly skilled communicator with an ability to maintain productive relationships in difficult situations

  • Candidate must have excellent analytical, problem solving and project management skills

  • Proficient in MS Office

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.