Raytheon Technologies Business Contract Co-op (Spring/Summer 2022) in Monroe, North Carolina
United States of America
HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Repair Management Services is seeking an energetic individual with strong customer focus and tactical execution. The position will encompass responsibilities such as coordinating customer (Airline) hardware and paperwork for induction into the system, and monitoring the completion of inductions for same-day shipment to our supply base.
The candidate will also partner with various organizational functions, such as Shipping and Receiving personnel, Supply Chain Management, Material Management, and Administration, to drive internal turn time requirements for aftermarket customer repairs. In a highly visible role, competency in Communication, Teamwork, Customer Focus and Analytical Thinking are important to be successful in this role.
Manage key tactical induction processes to internal turn time requirements
Support Customer Account Specialists by liaising between the facility receiving dock for incoming units and distributing paperwork to complete inductions. Activities include, but are not limited to: obtaining customer paperwork from the hardware receiving line, organizing, labeling, and scanning paperwork for distribution to the Customer Account Specialists
Track and provide data to Customer Account Specialists for resolution of hardware assigned to the Hospital/Disposition unit rack
Ensure 100% utilization of the standard work tools to support key business processes
Create and update standard work documents on shared drive and SharePoint site
Create reports and update key metrics in Excel, PowerPoint, and SharePoint
Basic Qualifications:• Requires a High School Diploma or equivalent and student must be pursuing a Bachelor's or advanced degree in an applicable discipline.• Must be a U.S. Person/Permanent Resident “Green Card” holderPreferred Qualifications:
Previous experience in Customer Service, Operations or Supply Chain
Strong Communication and Organizational Skills
Proficient in Microsoft Office (Word, Excel and PowerPoint)
Working experience in ERP system (SAP)
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:• Background check and drug screen required (every external new hire in the U.S.)• Drug Screen only performed on re-hires who have been gone for more than 1 yearDiversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.