Raytheon Technologies Customer Service Representative in Monroe, North Carolina
United States of America
HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
The high quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick leaner and open minded.
Receipt, review and processing of customer orders, RFQs and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
Extensive internal interface with various support organizations within the organization.
Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
Responsible for assisting with timely payment from customers.
Participate in continuous improvement initiatives.
Documented success in maintaining a high level of ownership towards assigned responsibilities
Ability to train and develop others around them in areas of expertise
Non-traditional working hours may be required as needed.
Bachelor’s degree OR
In absence of a degree, 6 years of relevant experience is required
Experience resolving customer complaints and problems.
Previous work within an office environment and team management.
MS Word, Excel, PowerPoint proficient.
Strong numerical, written, and verbal communication and reasoning skills.
Manufacturing and Supply Chain experience.
Customer Account management experience.
Good working knowledge of aviation and aerospace industry.
Experience using SAP ERP software.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.