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Raytheon Technologies (UCC) Product Service Lead in Newington, Connecticut

Date Posted:



United States of America


UT3: Newington/Meriden 25 Holly Drive, Newington, CT, 06111 USA

Raytheon Technologies Corporation

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonic, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

The Senior Product Engineer will be responsible for working within a small team of dedicated engineers to build, test and implement product solutions based on a set standard of requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Senior Product Engineer will provide the engineering and support for all Teams and SfB \Skype for Business platform and related services. The successful candidate will be responsible for understanding assigned product, how product integrates into Raytheon Technologies and customers.

The position responsibilities include but are not limited to:

  • Participate in vendor meetings to ensure vendor is delivering services timely and aware of product issues.

  • Participate in team meetings across organization to ensure product and service is meeting services.

  • Participate in troubleshooting, drive gaps and issues to resolution.

  • Collaborate with all functional areas.

  • Independently undertake projects of a complex nature and ad-hoc requests as required.

  • Resolve problems escalated by the Teams and SFB Administration team

  • Approve and deliver root cause for incidents and oversee corrective action. Engineer permanent solutions, and coordinate implementation

  • Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple messaging and collaboration technologies

  • Implement and execute system upgrades of the on premise servers

  • Serve as an expert to support the education and training of EUS technical staff, working to increase administrator proficiency and management of implemented solutions

  • Participate in 24/7 on call rotation

  • Other duties as assigned

Required Skills (Basic Qualifications):

  • Must have a minimum of 5 years’ experience architecting, deploying and configuring Lync/Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging. Experiences must include:

  • Experience with both on-premise and O365 Skype for Business deployments

  • Experience with MSFT Teams deployments

  • Experience with Azure Active Directory and networking

  • Powershell scripting skills

Education: Candidates for this role should possess a Bachelors Degree +5yrs experience, or and Advanced Degree +3 yrs experience

Location: Remote

Work Authorization: US Citizen/Permanent Resident

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.