Raytheon Technologies Warranty Associate (REMOTE) in Oakville, Ontario
LOC13049 1400 South Service Road West,Oakville,Ontario,L6L 5Y7,Canada
Directly responsible for managing the complete lifecycle of warranty processing from warranty claim receipt through to warranty disposition, along with campaign allocation and management, through to customer support of material. The candidate will also be responsible for determination of liability and cost recovery from Suppliers.
Remote: Candidate can work from anywhere in the US or Canada
Warranty fleet campaign support and tracking. Ensure designated proprietary campaigns are supported with the material issuance, repair support. Track and report monthly on campaign status.
Administration of customer requests for warranty consideration for Regional and Commercial programs.
Evaluate and adjudicate warranty claims in conjunction with other team members comprising of Engineering, Technicians, Quality, Procurement, Customer Administration, and others.
Review and analyze Customer Warranty repair requests/claims to ensure compliance with the contract terms and conditions and for accuracy and relevance of information provided to properly adjudicate warranty.
Preparation and release of Warranty Orders and Credit Memos
Liaison with the customer and explain both verbally and in writing the results of the warranty investigation
Assist in the negotiation with customers with regards to warranty disputes and cost approvals
Administer Warranty Findings Reports from supplier
Evaluate Customer contract warranty compared to supplier warranty and ensure that claims are flowed to suppliers where applicable.
Perform analytical analysis of warranty cost to support specific reserve whitepaper proposals and supplier cost recovery
Other duties to support the Aftermarket Team may be assigned on an as-needed basis.
Bachelor’s degree and 2 years of prior relevant experience OR
In absence of a degree, 6 years of relevant experience is required
Must be a U.S. Person/Permanent Resident “Green Card” holder (US)
Must be able to successfully complete and pass CGD Clearance (Canada)
Experience in Customer/Warranty Administration in Aerospace Repair and Overhaul or Manufacturing
Experience with negotiation & problem-solving
Experience with SAP or other similar ERP system
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
The high-quality products we design, test and produce in our Mechanical Systems help millions of passengers reach their destinations safely – every day! From landing systems and actuation to propellers, flight controls and hoist and winch – the products we manufacture work together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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