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Raytheon Technologies Operations Support Engineer – Electronic Repair in Phoenix, Arizona

Date Posted:



United States of America


A50: Phoenix - Aerospace 1007 E. University Drive, Phoenix, AZ, 85034 USA

The Operations Support Engineer (OSE) – Electronic Repair serves on a cross-functional team on the shop floor, supporting an electronics repair product line. This role is responsible for ensuring our ability to resolve troubleshooting and investigation issues quickly while staying compliant and meeting or exceeding our customer’s needs. This includes communication with the electronic technicians and customer service teams as well as directly with our customers.

Primary Responsibilities:

Act as an intermediary between electronic circuit design groups and customer engineering to resolve design issues

Guide electronic technicians through troubleshooting complex circuitry and electronic component analysis to determine failure root causes

Analyze trends in undesirable test results and identifying opportunities for design improvements

Lead continuous improvement initiatives to improve processes

Occasionally provide weekend and holiday support to meet customer needs

Influence key stakeholders

Interact with employees at all levels

Use excellent coaching and leadership skills to develop team members

Manage multiple priorities with competing demands

Basic Qualifications:

Bachelor’s degree and 7 years of relevant experience


Advance degree and 5 years of relevant experience


In absence of a degree, 11 years of relevant experience is required

Must be a U.S. Person/Permanent Resident “Green Card” holder

Preferred Qualifications:

Experience in aerospace electronics troubleshooting/investigation

Bachelor’s degree in electronics engineering or related technical field

5+ years of experience in manufacturing environment

Demonstrated ability to influence key stakeholders

Experience interacting with employees at all levels

Experience leveraging excellent coaching and leadership skills to drive business results

Demonstrated experience using excellent analytical and problem solving skills

Experience using strong organizational and project management skills with the ability to manage multiple priorities

Engineering experience working in commercial/military aerospace

Experience leveraging continuous improvement processes and tools (e.g. Six Sigma, Lean, etc.) to improve results

Demonstrated ability to facilitate and manage change effectively

Experience using SAP in a manufacturing environment

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

At Collins’ Phoenix Maintenance Repair Organization (MRO), we specialize in the repair of electronic components for aircraft. At this site, there is no ordinary engineering job. Our Engineers aren’t sitting in an office staring at a computer, they are hands on with the products and processes. The Phoenix MRO is a fast-paced organization and this role is critical to keeping our customers flying.

Collins Aerospace Diversity & Inclusion Statement

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Some of our competitive benefits package includes:

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement

Life insurance and disability coverage

Optional coverage you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

Ovia Health, fertility and family planning

Employee Assistance Plan, including up to 5 free counseling sessions

Redbrick - Incentives for a Healthy You

Autism Benefit

Doctor on Demand, virtual doctor visits

Adoption Assistance

Best Doctors, second opinion program

And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


Background check and drug screen required (every external new hire in the U.S.)

Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal


Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.