Raytheon Technologies Manager, Business Process Management in Plano, Texas
Business Process Management - Technical Learning Systems
As a member of the Professional Development team, create and deploy systems and tools related to knowledge capture / transfer and workforce learning. Primarily responsible for leveraging Microsoft SharePoint and Office 365 applications to design and implement technical learning solutions in coordination and alignment with the Professional Development team vision and strategy and that supports a highly distributed, and often remote, workforce.
This responsibility includes all aspects of the development including requirements gathering, design, programming, testing, and deployment. In addition, you will serve as a subject matter expert and provide technical guidance and support to help determine if/when SharePoint is a workable solution. Example responsibilities include:
Build proof of concept examples
Break down requested design into clearly defined, manageable work items
Prioritize and track progress on work items and deliverables, document project deliverables, and test completed deliverables to ensure effective deployment and end user usability.
Act as an expert advisor in all aspects of SharePoint best practices and be able to recommend technical solutions and options to learning related requirements
Leverage both standard and custom developed workflows to automate processes where appropriate and beneficial
Lead efforts to fully leverage and integrate Office 365 applications and capabilities in designing user-friendly learning solutions
Oversee, develop, maintain, and expand (as needed) all technical aspects of existing Professional Development team SharePoint tools including:
Fast Learning EXchange (FLEX) knowledge capture / transfer platform
Onboarding Excellence Program Management Tool
Talent Pipeline Program Management Tool
Typically requires 8 years experience of years developing, implementing and customizing SharePoint based applications and business solutions
Thorough understanding of SharePoint architecture and capabilities including sites, site collections, master pages & templates, web parts, content types & policies, lists, libraries, workflows, forms authentication, and security groups
Experience with SharePoint Designer, developing SharePoint Workflows developing InfoPath forms and ability to transfer these work products to most current SharePoint and O365 versions deployed at RI&S.
Expertise with all out of the box SharePoint components including site templates, wiki pages, content types, custom workflows, etc.
SharePoint Portal, Search, and Document Management expertise
Experience in end user usability and creating functional user interfaces that improve the overall end user experience and efficiency
Experience with Office 365 applications and opportunities for integration with SharePoint solutions
Business process automation experience
Strong problem solving skills
Solid interpersonal, verbal and written communication skills with the ability to collaborate and interact confidently with individuals at all levels
Dedication to a high degree of customer service
Self-starter with effective planning, prioritization, critical thinking, and time management skills
Ability to work effectively in a team / highly collaborative environment.
Strong analytical and conceptual skills
Ability to train others in basic, intermediate, and advanced technical skills as needed
Required Education (including Major):
Typically requires a Bachelors degree in a related field
U.S. Citizenship status is required as this position will require the ability to access US only data systems. 185666
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.