Raytheon Veterans Jobs

Job Information

Raytheon Technologies Field Service Technician in Puerto Bogotá, Colombia

Requisition ID: [[17876]]

Hiring Manager: [[Javier Toloza]]

Buscamos un [[Field Service Technician]] que se integre al equipo en [[Bogota, Colombia]].

Job Summary

Provides second-tier technical support to internal and/or external customers either remotely or at the customer's desk regarding the installation, operation, move, configuration, customization, and usage of client hardware, software, network, and telecommunications systems.

Job Responsibilities

  • Reports to the Site Manager; is supervised by Lead Technicians.

  • Troubleshoot and identify hardware errors.

  • Responds to any trouble calls from within the airport .

  • Is trained in applications usage and can provide end user assistance. May also suggest when additional user training is required.

  • In most cases is not expected to repair equipment on the spot unless some simple procedure clears the fault. Otherwise the technician will replace the inoperative equipment with a unit from the spares pool and will maintain appropriate records.

  • Run tests after solution implementation.

Basic Qualifications

  • Possess a minimum of 2 years of experience in related field

  • Experience with asset, spares and consumables management

  • Possess troubleshooting skills, and the ability to identify hardware errors

  • Trained in applications usage, provides assistance to end users

  • Ability to works with L3 to install and test fixes

  • Understands SLAs, severity levels, and industry best practices

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