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Raytheon Technologies Tech Support Associate Sr in Richardson, Texas

The Equipment Engineering Team at EO Innovations drives Raytheon Technologies’ competitiveness in optical components, assemblies and systems now and in the future. We are responsible for performing all equipment innovation, selection, troubleshooting and maintenance to lead the organization in delivering a quality product on time, at or below cost, in a safe environment.

We do this by

  • Collaborating with Engineering, Program Management, business leadership and all EO Innovations functions and proactively addressing equipment needs to meet current and future business needs.

  • Enabling the factory to execute to these needs on time and at or below cost in a safe environment by

  • Creating innovative solutions for improving equipment uptime and process times, including the design and creation of custom hardware and software as needed.

  • Working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment.

  • Modeling Raytheon values, customer focus, solution orientedness, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

    An opportunity currently exists within the Equipment Engineering Team for a Senior Technical Support Associate. The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities. This includes maintenance of equipment, machinery, and other functions specific to the EO/IR community. This individual will be responsible for complying with health and safety standards in the community and adhering to OSHA and other federal guidelines. The individual will report to the Manager of Equipment Engineering.

  • Maintaining the equipment and resources across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test.

  • Collaborating with and working alongside a team of experienced equipment technicians to identify equipment, machinery, and other functions specific items that through normal production, calibration or preventative maintenance activities are in needed of correction

  • Upgrading and modifying production equipment

  • Procuring and installing new capital equipment

  • Participating in factory equipment layouts

  • Maintaining equipment documentation pertaining to preventive maintenance / Lockout - Tagout procedures / equipment inventories

    Required Skills:

  • Minimum of 4 years of professional relevant experience in equipment maintenance in a production or factory environment.

  • Strong background in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills.

  • Experience in the repair and maintenance of automated equipment.

  • Ability to work from schematics, written procedures and oral instructions.

  • Strong ability to team and interface with persons of multiple disciplines and job functions.

  • Proven history of demonstrating initiative, persistence, and creativity in problem solving

  • Ability to multitask in a fast paced dynamic environment

    Desired Skills:

  • Prior experience with Optical coating (vacuum) and Diamond Point Turning equipment.

  • RF Power systems experience.

  • Understanding of programmable logic controllers (PLC’s) and ladder logic.

  • Ability to lead modification or upgrade projects of existing equipment

  • Excellent oral and written communications with ability to work with minimum direct supervision

  • Ability to collaborate and influence development of project objectives and goals with external customers and internal stakeholders.

  • Knowledge of the optics industry.

    Required Education (including Major):

    High School diploma or equivalent is required.


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.