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Job Information

Raytheon Technologies Customer Program Quality Manager in Rockford, Illinois

Date Posted:

2021-06-02-07:00

Country:

United States of America

Location:

A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

We are looking for a Customer Program Quality Manager to support the Electric Power Systems business. This role is the face of Quality to our customer. In this role, the successful candidate will establish and maintain quality improvement plans, relative to specific customer and/or program requirements and in accordance with Collins policies and procedures. They will engage and work with the central quality organization, manufacturing sites, and suppliers to support and maintain these plans, monitor customer quality performance, and ensure focus on customer quality improvement activities.

Primary Responsibilities:

  • Responsible for coordination of customer quality interfacing; including customer reviews, audits and senior level presentations.

  • Responsible for tracking customer impact issues and implementing lessons learned for product development.

  • Responsible for meeting customer quality requirements and milestones for development programs

  • Facilitate Preventative & Corrective actions concurrently with the internal quality organizations (Design, Operations, and Supply Chain)

  • Coordinate/manage customer issues in a timely and professional manner to achieve business unit goals

  • Facilitate resolving critical issues/situations (including Quality Clinic activity via 8D methodology for product failures) to ensure timely turnaround time.

    Basic Qualifications:

  • Bachelor’s degree and 8 years of prior relevant experience OR

  • Advanced Degree in a related field and minimum 5 years experience OR

  • In absence of a degree, 12 years of relevant experience is required

  • Engineering/Other Technical Positions: Bachelor’s degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 8 years of prior relevant experience unless prohibited by local laws/regulations.

  • Must be a U.S. Citizen

    Preferred Qualifications:

  • Previous experience working in the aerospace industry

  • Proficient in computer applications, with a working knowledge of software such as Word, Excel, PowerPoint, Access, etc.

  • Knowledge of / experience with process control, and capability.

  • Experience in a multi-responsibility organization.

  • Strong analytical and statistical skills..

  • Quality certifications and experience with FAA and conformity processes is desirable.

  • Experience with advanced quality and PPAP tools/processes also desirable

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

    At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

    Apply now and be part of the team that’s redefining aerospace, every day.

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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