Raytheon Technologies Customer Event Manager in Singapore, Singapore
10 Loyang Crescent, Singapore Responsibilities:
Manage in-house and remote engine events for customers within the Asia Pacific region, all P&WC engine models.
Ensure customer requirements and expectations are effectively communicated to the facility’s representatives in preparation for engine (or engine module) induction.
Review cost estimates, and as required, evaluate alternatives and develop, provide optimized commercial solutions for customer.
Provide accurate, timely status reports and ensure excellent communication with customers on all matters.
Ensure that all customer queries are addressed and responded to in a timely manner.
Participate in regular meetings with the network in regards to engine induction, WIP updates and status.
Liaise with customers to manage a 3-month engine shop visit forecast, including rental engine requirements, for all scheduled and unscheduled shop events.
Usage of tools such as SAP, CRM and SharePoint.
Build and maintain strong relationships with customers within the region.
Lead customer visits within the facility as required, and carry-out regular visits at customer facilities.
Meet all ROCS KPIs developed (CRM compliance, SNI, MFA, Sales Handoff etc).
Lead cost reduction initiatives and/or other strategic initiative projects.
Drive process improvements; lead ACE activities, champion at least one ACE element.
Any other tasks as assigned by ROCS leadership team.
Minimum 6 years work experience in aerospace industry preferred, of which 3 years should be in customer service and commercial.
Bachelor degree in Engineering-related discipline.
MBA studies will be an advantage.
Possess a mature disposition, keen business acumen, and excellent interpersonal skills to work in a team.
Able to work independently at times.
Possess analytical mindset to assess customer requirement opportunities effectively, effectively build long-term business relationships with key customers using excellent written and verbal communication skills.
Team player, who is self-motivated, flexible and agile in a fast-paced environment.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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