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Job Information

Raytheon Technologies Customer Service Executive II in Singapore, Singapore

Date Posted:

2021-10-07-07:00

Country:

Singapore

Location:

5 Tuas Drive 2, Singapore

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines, and auxiliary power units. It offers a broad product portfolio that includes commercial aircraft jet engines, commercial turboprop engines, military aircraft engines, business and general aviation jet and turboprop engines, helicopter turboshaft engines.

Pratt & Whitney in Singapore is a global center of excellence with the most comprehensive service offering outside of the U.S. Located in key industrial areas of Loyang, Seletar and Tuas, the Pratt & Whitney companies operating in Singapore include: Component Aerospace Singapore, Eagle Services Asia, P&W NGPF Manufacturing Company Singapore, Pratt & Whitney Canada (SEA), Pratt & Whitney Component Solutions, and Turbine Overhaul Services. Pratt & Whitney has been operating in Singapore for more than 30 years, making it one of the pioneers in the development of Singapore’s world-class aerospace industry.

Customer Service Executive II

Turbine Overhaul Services Pte Ltd

Responsibilities

  • Accountable for consistent positive Market Feedback Analysis (MFA) of assigned customers

  • Act as the direct focal point with assigned customers on all customer issues

  • Cultivate positive customer experience culture with expanded and increased customer touched points, including business review preparation and presentation

  • Oversee customer contract management & maintenance, ensure accurate and timely preparations of weekly, daily and monthly update reports to customers, and coordinate customer’s visits.

  • Handle weekly PW internal customer critical orders, warranty claims/ RRCA and technical enquiries of existing orders

  • Handle customer credit release, raise credit notes, streamline processes and verify invoice accuracy

  • Provide accurate, timely status reports and ensure excellent communication with customers on all matters

  • Manage / assist in Account Receivables, Dispute Resolution, Logistics, Technical, Forecasting or any other related matters in a timely manner to ensure customer satisfaction

  • Participate in ongoing Process Improvement Initiatives and Projects to improve turnaround time for customers and maintaining strong customer satisfaction

  • Apply ACE tools in day-to-day operations and participate in ACE activities

  • Actively support and participate in EHS Projects and Initiatives

  • Duty travel as and when required for performance review.

  • Carry out any other duties as assigned

Requirements

  • Degree in Aerospace/Aeronautical, Mechanical/Mechatronics or other-related Engineering disciplines from a recognized university preferred, with minimum 5 years of relevant aviation MRO experience

  • Strong adaptability skills in managing surges in customer demands

  • Strong application of MS Office such as Powerpoint and Excel

  • Strong technical, process and continuous improvement experience

  • Good interpersonal and communication (written and verbal) skills

  • Strong team player to support department goals

  • Able to work in a dynamic environment

  • Able to travel in short notice

Why Join Us

  • We drive innovation to go beyond with a purpose to transform aviation.

  • We grow our people to become leaders with talent & leadership programs.

  • We offer employee scholarship program for further education.

  • We care for your well-being with comprehensive health, medical & dental benefits.

  • We provide island-wide company transport from major MRT stations.

  • We provide structured on-the-job trainings and in-house/ external certifications.

  • We value trust, safety, integrity, respect, safety, innovation and excellence.

  • We provide annual wage supplement (AWS) and variable bonus plan.

  • We provide shift & meal allowances (Shift work only).

  • We provide overtime benefits as applicable (Shift work only).

  • Our ethos is “We Succeed, Together”

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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