Raytheon Technologies ECC Northeast IT Datacenter (NEDC) Service Owner in Tewksbury, Massachusetts
Senior Principal Information Systems Technologist
Enterprise Common Classified Data Center Lead
Raytheon Missiles & Defense Digital Technology (RMD DT)
Digital Business Infrastructures
What’s YOUR Mission?
Here at Raytheon Missile & Defense (RMD), we work together as one global team creating trusted, innovative solutions to make the world a safer place. Our innovation spans all domains: from land and sea to air, space and cyberspace. We’re inspired by a noble mission that’s shared by RMD employees around the globe and an inclusive culture that empowers employees and celebrates their contributions.
Our IT organization ensures that RMD teammates across the globe are able to communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, protect the integrity of our systems and support the RMD IT infrastructures around the world. As the Enterprise Common Classified (ECC) Northeast Data Center (NEDC)
Service Owner, you will collaborate and partner with a diverse cross-section of DT, Engineering, and Program teammates supporting Raytheon's programs in order to continually improve the quality and cost of DT environments and overall service delivery. Reporting to the RMD ECC Operations Lead, you will oversee the day-to-day operations of the Northeast Data Center, coordinate resources tasked with break/fix and compliance items, managing budgets associated with labor and material, and support of critical capabilities to our customers across the enterprise for a large multi-program connected set of programs.
This role will include responsibilities that include the following:
Own operational control of an enterprise classified network which supports all RMD Business Units and spans 750+ auditable devices over 35 locations.
Implement innovative enterprise grade solutions using upgraded technology to the classified program space.
Oversee an AOP of over $5M a year
Identify opportunities to gain efficiencies and act upon them, partnering with other teams within DT, Cyber, and other functions to realize positive outcomes
Lead IT service-related issues prevention and implement effective change to eliminate recurrence
Leverage and develop appropriate relationships with vendors, functional partners, and other business DT organizations to support the delivery of ECC capabilities to program environments.
Leverage Scrum, Agile and DevOps practices in order to manage daily priorities and ensure alignment across enterprise for development execution needs
Prepare project execution plans and identify appropriate technical and business resources needed for the team.
Partner and collaborate with solution architects to infuse new technologies and services into the multi-program area and information systems architecture and increase the use of standardized solutions
Align closely with DTPLs/GPLs for programs that are customers of the eWAN, as well as the NEDC System Administrators, and Network Engineers to ensure excellent operational performance
Ensure projects are completed on schedule, within budget, and meets technical requirements of the assignment
Coordinate and maintain internal and external communication with development/user organizations
Support change control best practices and lead the process for your assigned areas
Develop and maintain strong internal partner relationships, and advocate for their needs
Support programs and pursuits via occasional International and/or Domestic travel
This role requires strong communication skills, a strategic mindset, extensive industry and technical experience, as is the ability to develop and leverage a broad network of teammates within and outside of the Raytheon Community), other Raytheon subject matter experts and Corporate IT), and the vendor/supplier community.
This position is located in Tewksbury, MA with potential for domestic travel. Capped Budget Relocation will be available to the selected applicant if they are eligible per company policy.
This position requires an Active US DOD Secret Security Clearance on Day one of employment.
Except in rare circumstances, only US Citizens are eligible for a security clearance.
Strong technical understanding of Servers (Windows, Unix, Linux), Storage, Virtualization / Cloud technologies, and networking systems
Maintenance of technical and operational roadmaps in partnership with architecture and functional leads to guide investment and project sequencing for the datacenter.
Incident and problem management related to the datacenter and the ECC network as a whole.
Experience deploying new capabilities in classified processing and communications systems in an operational environment, including the modernization of legacy environments
Understanding of ITIL and service management frameworks or strong understanding of Agile, DevOps, and Scrum practices
Working knowledge of best practices in IT security
Superior written and oral communication skills; ability to clearly articulate ideas, process steps, and technical data in written, graphical, and spoken dialogue
Strong program/project management experience (minimum of 4 years professional experience)
Experience with Visio, Word, Excel, PowerPoint, and Microsoft Project
Demonstrated ability to develop and communicate a business case for investment to senior management and executive audiences
Minimum of 10 years professional experience leading teams as a leader, architect, manager, project manager, or program manager
Ability to support occasional domestic travel
Ability to team effectively
A US DoD Secret Clearance is required for this role
Experience designing and/or deploying service support models that incorporate cloud solutions, including IaaS, SaaS, and PaaS solutions in hybrid cloud environments
Proven success working within a large multi-disciplined team track record of adherence to cost and schedule
Scaled Agile for Enterprise (SAFe) agile execution experience and familiarity with Jira planning tool
Knowledge of Active Directory and group policy management
Knowledge of virtual computing technologies
Working knowledge of thin client technologies
Curiosity, problem solving, desire to learn new skills
Innovative and strategic thinker
Bachelor of Science/Arts Degree in Computer Science or a related engineering or STEM field strongly preferred.
Business/Non Tech Degree/ MBA with technology coursework with related work experience will be considered.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.