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Raytheon Technologies Sr.Tech, Field Service in Tokyo, Japan

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Tokyo International Air Terminal 1F, IT Machine Room (S3D0), Ota-ku, Haneda Airport 2-6-5, Tokyo, Japan

  • Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network.

  • Regular communication with the customer on site progress, and take any remedial action for deficiencies.

  • Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers including Senior Executives. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS - Common Use Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring customer, corporate or local procedures/expectations are in compliance, installations, etc.

  • Develop on site policy and procedures

  • Requires rotational shift duty onsite

  • Promote continual quality improvements and development of quality control programs.

  • Conduct to develop training material and organize training sessions for system users.

  • Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and service reliability and any other general topics for discussion

  • Reports to and will be required to work closely with the Regional Manager to learn, to assist, and to be able to carry out documented site operation administration duties.

  • He/she will require security clearance to work in any area of the airport where supported equipment is located.

  • Conduct to prepares system operational manuals and documentation

  • A liaison between local team and Tulsa engineering division

  • As monthly base, collecting system usage date and coordinate with related finance team for billing to the customer

  • Adhoc projects assigned

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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