Raytheon Technologies Customer Service Associate/ Accounts Payable in United States
This is a temporary position for Raytheon Technologies for an undetermined length
We are looking for a Customer Service Associate to join the Heritage Raytheon Enterprise Service Center. This Service Center is a high volume, fast paced, team oriented, metric driven environment focused on individual and team performance and continuous improvement.
This associate will answer calls and emails related to Finance and Human Resources. The associate will be expected to fulfill assigned tasks in accordance with standard operating procedures. The service center’s hours are 7:30am to 5:30pm Central.
Strong skills and ability to provide exceptional customer service in a corporate environment
Analytical ability to investigate, diagnose and resolve customer issues
Proven and effective problem solving and decision-making skills
Ability to work effectively in a team environment and reach consensus decisions
Ability to work flexible schedule, possibly outside normal business hours
Able to multi-task, prioritize and work independently as well as collaborate with teammates for effective workload management and to fulfill customer requirements
Proven ability to provide high levels of customer service, verbal and written communication skills
Proficient in MS Excel
Previous Contact Center Experience
Knowledge of PeopleSoft, SAP, HR tools, Timekeeping systems and/or other Finance systems
Knowledge of general Finance and Human Resource concepts, practices, and procedures
Accounts Payable experience in an SAP environment
Familiar with Federal Acquisition Regulations (FAR) and DFAR
Minimum Education Required: High School Diploma or GED and 4 years of applicable experience
Desired Education: Some College
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.