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Raytheon Technologies Customer Success Analyst in Wilson, North Carolina

Date Posted:



United States of America


HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USA

Avionics Customer Support is searching for a Customer Account Manager (CAM) to join our team in Wilson, NC. The Customer Account Manager is responsible for actively managing the day to day relationship and order requirements of Military end customers and OEM’s who require our products in the Aftermarket. This position is for an established professional in Customer Account Management. The ideal candidate is a relationship builder, who possesses the ability to communicate effectively and professionally with customers. The Customer Account Management role is fast paced, and the responsibilities are wide ranging, so the candidate must be open minded, and a quick and independent learner. Proactive problem solving is essential in this role, so the candidate must not be afraid to deal with ambiguity. They should be able digest and analyze information quickly, make sound decisions and effectively manage the path forward to issue resolution.

Position will be based in Wilson, NC; consideration to work remotely will be given to highly qualified candidates. Relocation assistance is available once we return to the site.

Primary Responsibilities:

  • Manage the life cycle of customer orders from point of order entry to shipment, ensuring that orders are entered accurately and are in line with contractual obligations and International Trade Compliance requirements.

  • Support the Demand Management and forecasting process for future customer requirements

  • Utilize the SIOP process where changes to order schedule dates are required.

  • Receive, review and process RFQ’s in accordance with standard terms and conditions or customer specific contractual obligations.

  • Manage the return of “Quality Escape” products from the customer.

  • Extensive and timely interface with cross functional teams within the organization to close customer-related open actions.

  • Use organization and product knowledge to address more difficult customer inquiries and provide follow up.

  • Confer with production, sales, shipping, warehouse, or other personnel to expedite or track shipments.

  • Serve as customer interface on product status and delivery.

  • Promote various products/services to ensure business targets are met.

  • Provide after-sales support for various customer contracts.

  • Coordinate with Value Stream Leads to identify sales opportunities, integrate new customers and develop existing customer relationships.

  • Maintain knowledge of Avionics organization and products to provide the appropriate information and support to customers.

  • Lead or participate in customer review meetings both internally and directly with the customer.

  • Assist with timely payment from customers and resolve invoice disputes.

    Basic Qualifications:

  • Bachelor’s degree and 2 years of prior relevant experience OR

  • In absence of a degree, 6 years of relevant experience is required

  • Must be a US Person/Permanent Resident (“Green Card” holder)

  • Microsoft applications (Outlook, PowerPoint, Excel, etc.)

    Preferred Qualifications:

  • Proven Account Management experience

  • Demonstrated ability to communicate and present effectively at all levels of the organization

  • Proven ability to multi task while being detail oriented

  • Ability to prioritize per business and customer needs

  • Reporting, database manipulation and/or VBA a plus

  • SAP knowledge

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

  • Tuition reimbursement

  • Life insurance and disability coverage

  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

  • Ovia Health, fertility and family planning

  • Employee Assistance Plan, including up to 5 free counseling sessions

  • Redbrick - Incentives for a Healthy You

  • Autism Benefit

  • Doctor on Demand, virtual doctor visits

  • Adoption Assistance

  • Best Doctors, second opinion program

  • And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


  • Background check and drug screen required (every external new hire in the U.S.)

  • Drug Screen only performed on re-hires who have been gone for more than 1 year

    At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

    Apply now and be part of the team that’s redefining aerospace, every day.

    Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.