Raytheon Technologies Customer & Product Support Data Analyst Co-Op (Summer/Fall 2021) in Windsor Locks, Connecticut
United States of America
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.At Collins Aerospace, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!Position overviewThis role will support the Customer & Product Support organization within Aftermarket Services. Primary responsibilities will be focused on the development of data analytics for our Customer Response Center. The Collins Aerospace Customer Response Center, commonly known as the CRC, is a 24 hours per day, 365 days per year operation, dedicated to the resolution of aircraft on ground, critical spares and technical support requirements for the global customers of Collins Aerospace.
Data research to identify key performance indicators
Develop reporting and analytics for productivity measurement
Utilize analytics to identify trends and opportunities
Develop standard procedures for executing reports
Engage in special projects at direction of management
Requires a High School Diploma or equivalent and student must be pursuing a Bachelor's or advanced degree in an applicable discipline.
Must be a U.S. Citizen
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:• Background check and drug screen required (every external new hire in the U.S.)• Drug Screen only performed on re-hires who have been gone for more than 1 yearDiversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.